REFUND POLICY

RETURNS

 

Our refund policy is 15 days. We can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable biological goods such as assay kits or other biological reagents cannot be returned.

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

 

 

Exchanges (if applicable)

 

We only replace items if they have a manufactures defect. If you need to exchange it for the same item, send us an email at info@aehteam.com and send your item to: 439 East River Drive, Lake Luzerne, NY 12846.

 

 

SHIPPING

 

Our products are shipped within 24 Hours using the following carriers: USPS, FedEx and UPS. To return your product, you should mail your product to 439 East River Drive Lake Luzerne, NY 12846. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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